Training Content Creation
Participate in sales meetings along with Vertical Head training to understand training needs of various stake holders ( Employees / IMD’s ) & create outline for the specific training program.
Create training modules for different training platforms ( digital / ILT / VILT) ; create flashcards , infographs , one pagers , presentations etc.
to be hosted on EezeTab application / Insta Learn application.
Periodically revisit existing training content & update the changes in training content introduced due to regulatory changes, product design changes.
Create sales marketing collaterals / tools ( one pagers , need analysis sheet , customer information sheet etc.).
Custodian on VO channel SOP ; consisting of all functional & operational process , monitoring mechanisms. Ensuring the channel SOP is updated at all times.
Create marketing / promotional SMS’s / messages for sales employees / IMD’s , to unable sales team to increase customer reach & sales.
Sales Communication & Channel Presentation
Create content for internal circulation of newly introduced product / processes / initiatives.
Create channel write-up for quarterly employee newsletter.
Involve with vertical heads in creating presentations for NHOD for LRP / AOP presentations for stakeholder meetings.
Design mailer communications for employees / IMD’s for new notifications w.r.t product changes / new product introduction and process changes.
Create presentations for function specific contests / conventions.
Provide content to in-house digital marketing team to create creative for various occasion based themes.
Follow through with training vendor partners during developing function specific training programs; appraising them with existing content & converting it into adaption to new training platform.
Co-ordinate with training vendor partners in batching trainers for upcoming training programs to ensure 100% utilization of vendor trainers bandwidth.
Co-ordinate with vendor partners to process invoice as per agreed contract terms & within timelines.
Co-ordinate with vendor partners in developing creative ( videos / multilingual content / SCROM package).
Publishing Dashboards , MIS
Publish weekly agent training dashboards for the consumption of zonal heads, NHOD.
Publish dashboards w.r.t to content consumptions by various stakeholders ( IMD’s / employees )
Coordinate with vendor partner in collecting vendor trainers training programs conducted over period & publish dashboards w.
r.t vendor trainer bandwidth consumption, programs delivered at various locations.
Audit & compliance
Keep track / records of trainers training programs to ensure process adherence & provide the details to internal auditors during functional audit.
Keep records of every training programs delivered by internal & vendor trainers & audit whether trainers are following training checks like participant attendance records, post training reports , feedback forms etc.