What makes us special? It’s the way we combine food and convenience
foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.
However, this doesn’t happen without some really awesome people. We are looking for a Key Account Manager to join our growing team to bring innovation into delivery.
Role Description
Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary
Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.
to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
Communicate clearly the progress of monthly / quarterly initiatives
Forecast and track key account metrics
Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service
Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives
Coordinate all organizational project matters and manage all daily project management issues
To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs
Desired Skills and Experience
At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
Ability to analyse and draw inference from data
Experience in delivering client-focused solutions based on partner restaurants’ needs
Detail-oriented with proven ability to manage multiple projects at a time
Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
Knowledge in Chinese Word Processing is mandatory
Knowledge in the use of Salesforce preferred
What We Offer
An international team that you will learn and be inspired from
A fast-paced environment to hone your entrepreneurial and professional skills
A great collaborative working atmosphere with regular company and team events
Responsibility from day one in a fast growing and global company
Medical scheme and dental insurance coverage