Key Account Manager - Commercial

foodpanda

Hong Kong

1天前

What makes us special? It’s the way we combine food and convenience

foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Key Account Manager to join our growing team to bring innovation into delivery.

Role Description

Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary

Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.

to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance

Communicate clearly the progress of monthly / quarterly initiatives

Forecast and track key account metrics

Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service

Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives

Coordinate all organizational project matters and manage all daily project management issues

To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs

Desired Skills and Experience

At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills

Ability to analyse and draw inference from data

Experience in delivering client-focused solutions based on partner restaurants’ needs

Detail-oriented with proven ability to manage multiple projects at a time

Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization

Proficiency in both English and Cantonese, fluency in Mandarin would be a plus

Knowledge in Chinese Word Processing is mandatory

Knowledge in the use of Salesforce preferred

What We Offer

An international team that you will learn and be inspired from

A fast-paced environment to hone your entrepreneurial and professional skills

A great collaborative working atmosphere with regular company and team events

Responsibility from day one in a fast growing and global company

Medical scheme and dental insurance coverage

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