Trading Floor Support Engineer
BNP Paribas
Hong Kong

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.

We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

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    Position Purpose

    To provide day to day IT Desktop Support for Trading Floor user, deliver a high quality of service and engineering standards


    Direct Responsibilities

  • To provide day to day desktop support for Trading Floor user
  • To be responsible for Market Data Service Support and maintenance, assist for service implementation
  • To provide assistance to application support for testing / deployment
  • Support Businesses in regional offices by providing 2nd level support to BNPP China branches
  • Support Business Operations and IT teams seated in the dealing rooms and related BO teams remotely
  • To administrate user Window’s accounts
  • L1 support for Voice system ( CISCO / Etrali / Mobile / IPC)
  • Preparation, delivery and installation of new equipment
  • Track and proactively manage incidents, devise improvements to reduce incidents, find existing weakness in the infrastructure today, provide suggestions to improve this and dynamically and actively seek remedies
  • Responsible for HW / SW / Services procurements, track and proactively manage assets and inventories
  • To handle weekend tasks Relocation / Project / Request
  • To provide on-site Support during HK Public Holiday
  • Contributing Responsibilities

  • To responsible for update and maintenance of committed DR Service
  • To provide assistance to infrastructure deployment
  • Assist in the management and implementation of core infrastructure projects with key Trading Floors insight
  • Develop and maintain solid working relationships with customers and peers
  • Direct contribution to BNPP operational permanent control framework
  • Technical & Behavioral Competencies

    Solid knowledge of the following technologies :

  • Windows 7 / 10
  • PC hardware
  • Microsoft Office
  • Remote access, including Remote Desktop Connection, Citrix and VPN
  • Active Directory
  • Necessary skills :

  • Good communication skills
  • The ability to work quickly and efficiently, including prioritization as needed
  • Troubleshooting all aspects of Windows 7, Microsoft Office, Internet Explorer and proprietary software
  • Good customer service skills and focus
  • Ability to troubleshoot of network connectivity
  • Ability to work independently with minimal supervision
  • Ability to troubleshoot of mobile device GOOD
  • Market Data Applications, including Reuters, ICE and Bloomberg
  • Ability to work under pressure
  • Experience in L1 support specially in Bank industry
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