In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.
Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.
It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.
Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.
We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.
https : / / careers.apac.bnpparibas /
To provide day to day IT Desktop Support for Trading Floor user, deliver a high quality of service and engineering standards
To provide day to day desktop support for Trading Floor user
To be responsible for Market Data Service Support and maintenance, assist for service implementation
To provide assistance to application support for testing / deployment
Support Businesses in regional offices by providing 2nd level support to BNPP China branches
Support Business Operations and IT teams seated in the dealing rooms and related BO teams remotely
To administrate user Window’s accounts
L1 support for Voice system ( CISCO / Etrali / Mobile / IPC)
Preparation, delivery and installation of new equipment
Track and proactively manage incidents, devise improvements to reduce incidents, find existing weakness in the infrastructure today, provide suggestions to improve this and dynamically and actively seek remedies
Responsible for HW / SW / Services procurements, track and proactively manage assets and inventories
To handle weekend tasks Relocation / Project / Request
To provide on-site Support during HK Public Holiday
To responsible for update and maintenance of committed DR Service
To provide assistance to infrastructure deployment
Assist in the management and implementation of core infrastructure projects with key Trading Floors insight
Develop and maintain solid working relationships with customers and peers
Direct contribution to BNPP operational permanent control framework
Technical & Behavioral Competencies
Solid knowledge of the following technologies :
Windows 7 / 10
Remote access, including Remote Desktop Connection, Citrix and VPN
Necessary skills :
Good communication skills
The ability to work quickly and efficiently, including prioritization as needed
Troubleshooting all aspects of Windows 7, Microsoft Office, Internet Explorer and proprietary software
Good customer service skills and focus
Ability to troubleshoot of network connectivity
Ability to work independently with minimal supervision
Ability to troubleshoot of mobile device GOOD
Market Data Applications, including Reuters, ICE and Bloomberg
Ability to work under pressure
Experience in L1 support specially in Bank industry