Team Member BI & Analytics Retail Sales

Process Specialist

  • Analyzing and Documenting current Business Processes along with suggesting Business Process improvements
  • Identifying opportunities for Automating manual processes through RPA / API service
  • Evaluate / design / execute and monitor business processes
  • Performing GAP analysis, Impact analysis and RCA
  • Document existing processes, manage and analyze data, and recommend enhanced business processes
  • Identify & benchmark best practices across OEM’s & competition & influence OEM’s to adopt to best practices.
  • Define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
  • Monitoring, measuring and providing feedback on process performance
  • Researching and documenting an analysis of alternatives
  • Lead and support development of key aspects of the continuous improvement process cycle - Program approach, methods and tools.
  • Oversee and deploy continual improvement within various practice areas and business units to enable attainment of specified business objectives.
  • Improve efficiency, effectiveness and tangible financial benefit in operationally complex business environment.
  • Stakeholder Management & Communication

  • Collaborate with different Verticals, Operations & IT teams and drive synergy for process improvement.
  • Engage with Business Vendors as and when required, for effective deployment, defect testing and ensure timely roll out of mistake-proof processes.
  • Collaborate with business heads to understand process / system gaps & propose solutions
  • Leading process redesign workshops
  • Facilitating process workshops that involve eliciting process requirements and liaising with users
  • Educating business users responsible for managing and operating business processes, ensuring the proposed solutions are adapted.
  • Partner with technology experts (internal and external as needed) to align processes and systems
  • Business Intelligence

  • Identify and define data assets that relate to Retail functions.
  • Includes reporting, online analytical processing, analytics, dashboard development, process mining, complex event processing, business performance management and benchmarking.
  • Analyzing data to identify areas where Retail Function can improve. Gathering and analyzing data to provide solutions to potential business obstacles.
  • Developing policies and procedures for the collection and analysis of data.
  • Make concept notes in presentable format for respective stakeholders for business opportunities, cross sell journey.


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