Interactive Services Assistant (Operations)
The Hong Kong Jockey Club
Hong Kong

The Department

Our Interactive Services Department is responsible for the management and development of the fast growing interactive betting channels, including the web-

based Online Betting Services (eWin), the Mobile Betting Service (iPhone / Android betting apps) and various betting devices.

These interactive channels in total serve over 1,300,000 customers and contribute to over 65 per cent of the Club’s betting turnover.

The Department also manages key account processes and channel infrastructure across channels which are essential to customers’ digital wagering experience.

Last but not least, the Department has also taken on the role of wagering systems champion for all betting channels.

You will

  • perform administrative and clerical duties, such as report compiling, information checking, etc.
  • assist in system testing and service monitoring works
  • provide on-site support to key customers at racecourse
  • support supervisor to perform regular operational duties
  • You should have

  • tertiary education or above in any discipline
  • good computer knowledge for administrative work, such as Word and Excel applications
  • customer-oriented with good communication skills in both Chinese and English
  • interest and familiarity with iPhone / iPad, Android devices and mobile apps is an advantage
  • immediate available is a plus
  • Fresh graduates will also be considered.

    Sha Tin Racecourse

    An initial two-year contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

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