A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Manager, Customer Contact Centre (Card and Loans Telesales)
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking a high caliber professional to join our department as Assistant Manager, Customer Contact Centre (Card and Loans Telesales).
and deliver excellent services to customers
Equip team members with advanced service / cross-selling technique to uplift overall product and risk management knowledge
Maximize the output of the section by timely review and mobilize the resources to complete various jobs
Collaborate with various departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies
Bachelor Degree in related disciplines or equivalent qualifications
Minimum 3 years of experience in bank call centre operations with at least 1 year of experience at supervisory level
Good interpersonal and people management skills
Strong attentiveness to details and able to work independently and under pressure
Sound knowledge of application software
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Willing to work on flexi-hours
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Candidates with less experience will be considered for the position of Senior Card and Loans Telesales Officer .)