IT Customer Services Solutions Officer
Alter Domus
Hong Kong, Hong Kong


As an IT Customer Services Solutions Officer, you will work within our International IT Team :

  • You will be asked to provide first line support to users (both external and internal users) for the Client and Investor Portal platform;
  • Investigating and acting to resolve requests according to feasibility;
  • Follow processes and procedures to manage users’ accounts and access rights;
  • Logging requests in a service desk tool;
  • Perform quality testing on our applications;
  • Present data in clear, easy to read way;
  • Your Profile :

  • Minimum of two years’ experience in a similar role
  • Ability to work proficiently with Microsoft Office programs
  • You are fluent in English
  • You are a fast learner and have excellent communication skills
  • You work well independently as well as in a team
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