AM, Quality Management
China Mobile Hong Kong Co. Ltd.
Hong Kong

In this position, you will :

  • Assist to lead & manage QM team
  • Actively participate in the business process review to identify problems and drive for improvement
  • Assist Head of QM to design and implement the performance tracking system across the Company
  • Make recommendations and preventive actions to Management to improve customer experience and brand building
  • Prepare Management and analysis reports on ad hoc and regular basis
  • To be successful in this position, you should meet the following requirements :

  • Bachelor's degree or above in Business, Information Technologies, Telecommunication or relevant discipline.
  • 5 years’ or above relevant experience in customer journey / customer management experience.
  • Knowledge and working experience in Quality Management is an advantage.
  • Good Interpersonal and communications skills.
  • Process management and Project management skills.
  • Strong analytical, planning and problem solving skills.
  • Customer Centric and strong desire to work on solutions to exceed customer expectations.
  • Self-motivated and able to work independently and under pressure.
  • Excellent written and verbal communication skills in both English and Chinese (Mandarin and Cantonese).
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