In this position, you will :
Assist to lead & manage QM team
Actively participate in the business process review to identify problems and drive for improvement
Assist Head of QM to design and implement the performance tracking system across the Company
Make recommendations and preventive actions to Management to improve customer experience and brand building
Prepare Management and analysis reports on ad hoc and regular basis
To be successful in this position, you should meet the following requirements :
Bachelor's degree or above in Business, Information Technologies, Telecommunication or relevant discipline.
5 years’ or above relevant experience in customer journey / customer management experience.
Knowledge and working experience in Quality Management is an advantage.
Good Interpersonal and communications skills.
Process management and Project management skills.
Strong analytical, planning and problem solving skills.
Customer Centric and strong desire to work on solutions to exceed customer expectations.
Self-motivated and able to work independently and under pressure.
Excellent written and verbal communication skills in both English and Chinese (Mandarin and Cantonese).