Assistant Manager, Digital Experience (Passenger Service System)
Hong Kong Express Airways Limited
Hong Kong

What will you do

You will manage all technical aspects of HKE’s Passenger Service System (PSS) operations and play a key role in the following areas :

  • Manage HKE’s Passenger Service System (PSS) Navitaire
  • Provide first level support and ensure business continuity for PSS
  • Key role for technical implementation of new interline partners in HKE’s PSS
  • Work with the third parties to make new interline partners available on HKE’s website, mobile apps and other direct and indirect distribution channels
  • Coordinate with HKE’s Airport Operations Teams regarding operational matters for departure control system (DCS) - GoNow
  • Investigate and resolve all technical issues related to GDS / API / Interline bookings
  • Provide first level support in GDS / API / Interline technical error investigation and advice to business partners; troubleshoot and identify modifications needed in existing applications to meet changing user requirements;
  • liaise with partners on any technical matters

  • Generate regular and special reports related to stakeholders
  • Support ad hoc projects as assigned with strict timeline
  • We are a perfect match, if you are / have :

  • Degree holder or above
  • A min. of 5 years of total working experience & a minimum 3 years’
  • experience in reservation system within an airline, GDS or other travel-related company
  • Strong analytical, communication and negotiation skills
  • Solid understanding of the airline distribution landscape
  • Project management experience with multiple internal and external stakeholders
  • PSS - Navitaire knowledge is a plus
  • Familiar with the low-cost airline business model is a plus
  • SQL knowledge in extracting data and generating reports is a plus
  • A good team player
  • Passionate about travel
  • Commercial thinker
  • Analytical and close attention to detail
  • A passion for problem solving and reducing complexities
  • Knowledge of airline reservation systems / booking systems
  • Knowledge of interline / codeshare is desirable but not required
  • Your Future Work Life?

  • Work flexibly with staggered working hours and flexible workplace
  • Dress Casual and Smart everyday
  • Work in a newly-designed office with open seating, stylish breakout areas, game room, gym and free coffee
  • Work with a group of energetic and multicultural professionals (up to 50 nationalities!)
  • Have great fun in Snack Friday, New Year Market, Fly with your Kids Day, Basketball Team
  • Have your voice heard through Townhalls, Crew forums, CEO live sessions etc.
  • What will you enjoy?

  • Fly anywhere we fly for free plus taxes during leisure with your friends and family
  • Special privileges to buy duty free products
  • Career Express
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