Who we're looking for
Meltwater (HK) is looking for a Junior Product Support Engineer to join the team!
What you will be doing
Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities.
Respond to system-generated alerts / escalations relating to any failures on the service platform.
Investigate and troubleshoot tickets thoroughly and send out good responses.
Design and implementation of newsfeed and newsletters for clients.
Follow support case management practices, including meeting SLAs and making sure cases are kept up to date in the Support System of Record (JSM).
Clear, concise, and effective communication to customers, vendors, and within Meltwater.
Work effectively under high-pressure situations when there are escalations to handle.
Who you are
Degree in Computer Science is preferred
1 to 2 years' experience in Application or Product Support
Excellent troubleshooting and problem-solving skills.
Investigation and diagnostic skills
Good understanding of at least one scripting or programming language, database, and basics of Unix / Linux
Experience with SQL / Database is preferred
Application Support Experience
Fluent English communication skills, both written and spoken
Programming language knowledge
Experience with MongoDB / NoSQL or MySQL / MSSQL.
AWS Knowledge is a plus
Experience with developing or troubleshooting on social media platforms.
Design and / or web development.
Node.js, SQL, UNIX, and scripting
MongoDB, Elastic Search
What we offer
Competitive Compensation Package
20 paid holidays
Training program, conference, seminar for your personal and professional growth
Comprehensive Medical insurance for you
Business travel life insurance
Fun, ambitious and international working environment
Fun team outings
Well stocked kitchen with lots of snacks and drinks