Meltwater (HK) - Junior Product Support Engineer
Meltwater (HK)
Hong Kong
source : Happyer

Who we're looking for

Meltwater (HK) is looking for a Junior Product Support Engineer to join the team!

What you will be doing

  • Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities.
  • Respond to system-generated alerts / escalations relating to any failures on the service platform.
  • Investigate and troubleshoot tickets thoroughly and send out good responses.
  • Design and implementation of newsfeed and newsletters for clients.
  • Follow support case management practices, including meeting SLAs and making sure cases are kept up to date in the Support System of Record (JSM).
  • Clear, concise, and effective communication to customers, vendors, and within Meltwater.
  • Work effectively under high-pressure situations when there are escalations to handle.
  • Who you are

  • Degree in Computer Science is preferred
  • 1 to 2 years' experience in Application or Product Support
  • Excellent troubleshooting and problem-solving skills.
  • Investigation and diagnostic skills
  • Good understanding of at least one scripting or programming language, database, and basics of Unix / Linux
  • Experience with SQL / Database is preferred
  • Familiar with HTML, CSS, JavaScript, NodeJS, Regular Expression etc. is preferred
  • Application Support Experience
  • Fluent English communication skills, both written and spoken
  • Programming language knowledge
  • Desirable Skills

  • Experience with MongoDB / NoSQL or MySQL / MSSQL.
  • AWS Knowledge is a plus
  • Experience with developing or troubleshooting on social media platforms.
  • Design and / or web development.
  • Node.js, SQL, UNIX, and scripting
  • MongoDB, Elastic Search
  • What we offer

  • Awesome coworkers
  • Competitive Compensation Package
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
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