HSBC Group
Hong Kong, China


Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future.

Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-

custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Manager, Strategic Client Management, Bank and Broker Dealers .

Principal responsibilities

To act as the client experience Subject Matter Expert for the Banks and Broker Dealers sector

Maintain methods and tools to monitor quality and consistency of service across Direct Custody branches

Manage and conduct global service reviews for assigned clients

Monitor, report and support resolution of emerging issues

Support internal change to achieve quality and consistency by leading interactions with internal stakeholders in a collaborative manner

Lead and guide branch Client Service Managers on client experience

Maximize the leveraging of tools and skillsets available within HSBC Securities Services to support client experience within Banks and Broker Dealers sector

Demonstrate familiarity and compliance with all internal policies and procedures


Graduate degree in finance or related areas

Solid experience in Direct Custody and Clearing across operations, client service and business management

Good written and verbal communication skills

Leadership skills, including peer management and stakeholders management

Ability to work with data and IT applications

Self motivated

Sound computer skills, especially Excel and PowerPoint

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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