Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future.
Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-
custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high caliber professional to join our team as Manager, Strategic Client Management, Bank and Broker Dealers .
To act as the client experience Subject Matter Expert for the Banks and Broker Dealers sector
Maintain methods and tools to monitor quality and consistency of service across Direct Custody branches
Manage and conduct global service reviews for assigned clients
Monitor, report and support resolution of emerging issues
Support internal change to achieve quality and consistency by leading interactions with internal stakeholders in a collaborative manner
Lead and guide branch Client Service Managers on client experience
Maximize the leveraging of tools and skillsets available within HSBC Securities Services to support client experience within Banks and Broker Dealers sector
Demonstrate familiarity and compliance with all internal policies and procedures
Graduate degree in finance or related areas
Solid experience in Direct Custody and Clearing across operations, client service and business management
Good written and verbal communication skills
Leadership skills, including peer management and stakeholders management
Ability to work with data and IT applications
Sound computer skills, especially Excel and PowerPoint
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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