Senior Manager, Technical Support
You will participate in the transformation to the next generation of IT infrastructure and supervise a team to ensure the operating stability, efficiency and security of an organization's network systems and infrastructure.
Assists Department Head to define a medium to long term network and infrastructure strategy and roadmap and keep on fine-tuning and maintaining a secured, high performance and availability IT infrastructure
Guides the Technical Support Managers to ensure the projects and tasks are align to the corporate infrastructure and network strategy and have a good management and control on both timeframe and investment
Studies and proposes solutions to support the Group's new business directions and initiatives, including cloud based platform and Fintech initiatives
Define Cloud architecture principles, strategies, standards, guidelines and processes
Acts as Project Manager on critical infrastructure projects
Liaises with IT Security Management to ensure security, reliability, integrity and robustness of solution design.
Bachelor Degree in Computer Science, Information Systems or related disciplines
Minimum 10 years of experience in technical support area in financial services industry
Excellent client management skill and able to prioritize, multi-tasks and follow established procedures to attain positive results when resolving customer issues
Hands-on experience in DEVOPS and Cloud Computing
Experience on design and implementation experience indifferent Cloud Service Providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, etc.
Good team management and organizational skill and able to work independently and communicate well with stakeholders at all levels, including senior management
Certification in project management and / or technical support management is preferred
Excellent command in English, Cantonese and Mandarin