Client Relationship Manager, GSC
Toll Global Forwarding
Hong Kong, Hong Kong

Highlights :

  • Strong account / client management skills
  • 6 years + freight forwarding / logistics experience
  • Able to work in a diverse cultural environment
  • Responsibilities :

  • Develop, manage, secure & support the assigned strategic clients and build trust-based relationship with them;
  • Work closely with operations and sales teams in maintaining service information to clients, improving service quality and developing clients' process flow;
  • Partner with operations teams to work out presentation & proposals for the target or current strategic clients;
  • Identify additional business and develop new strategic clients and achieve sales target by monitoring cost & revenue;
  • Ensure the implementation of new business is effectively executed and aligned with set procedures and agreements;
  • Drive continuous process improvement proactively, find new way of improving service levels / efficiencies / data accuracy;
  • Establish performance indicators to ensure the service level, data quality & client's satisfaction;
  • Respond to clients' enquiries and provide solutions, identify and execute tactics designed to solve specific operational problems of clients;
  • Prepare management reports for analysis & recommendations.
  • Qualifications

  • 6+ years’ experience in handling Global / Regional strategic account in global forwarding / logistics;
  • Bachelor / Master degree in supply chain / business related disciplines;
  • Ability to embrace change in a dynamic, diverse culture and challenging business environment;
  • Good team player with strong interpersonal and relationship building skills, able to influence others;
  • High attention to details with excellent analytical, conceptual, and strategic thinking;
  • Strong business and commercial acumen, familiar with US / Mexico trade market is preferable;
  • Self-motivated, pro-active self-starter, with an ability to self-manage, commitment to teamwork and target oriented;
  • Supportive and able to provide mentoring / training;
  • Excellent written & spoken communication skills in English & Chinese;
  • Proficiency in MS Office, especially Excel, Word, PowerPoint.
  • Additional Information

    Be Connected

    With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

    There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture.

    Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great it’s what makes our possibilities endless.

    Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

    To find out more about us visit / careers

    To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.


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