E2E Recertification Coordinator/ Lead
BNP Paribas
Hong Kong, Hong Kong, HK

About BNP Paribas in Asia Pacific (

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-

banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers.

We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!

  • excluding partnerships
  • Position Purpose

    client recertification process, acting as the point of contact for client for any recertification related matters

    Recertification Coordinator Objectives :

    Manage Recertification schedule

    Alleviate administration duty of document collection from SBO

    Protect bank through periodic and ad hoc review

    Strengthen & solidify client relationship by enhancing recertification experience


    Ensure clients receive the highest standard available for recertification coordination

    Facilitate and coordinate recertification process within bank policy

    Identify and verify entities to be recertified with business, affirm recertify strategy and priorities

    Manage and lead recertification scheduling through 30 30 30 process : -

    30 days to confirm with SBO for client recertification + documentation -

    collection o 30 days for screening, scoring, and KYC analysis - 30

    Handhold the client throughout the recertification exercise

    Responsible for collecting all document from clients & SBO

    Serve as Primary Point of Contact’ to communicate and resolve any recertification process issues with business, clients and internal functions

    Manage and coordinate ad-hoc / partial recertification review Efficient & effective coordination with all internal processing units

    Communicate and coordinate with all internal functions involved in the recertification process, such as Screening, Data & Doc Gap Analysis, KYC Analysis, Referential, etc.

    Oversee the element of SLA are delivered by all internal functions

    Ability to work alongside internal processing teams (onshore / offshore) to meet delivery of SLAs by all functions Maintain and report information on recertification services and quality provided to clients

    Contribute to recertification pipeline management and status tracker Contributing Responsibilities

    Contribute to the Permanent Control framework

    Contribute to good quality client data

    Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC / AML recertification process

    Technical and Behavioral Competencies / Specific Qualifications

    Minimum two years in any of the following areas preferred : Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator

    Ability to work collaboratively across functions

    Highly motivated to uplift client experience

    Advanced communication skills (face to face, verbal, and written)

    Excellent interpersonal skills

    Self-motivated and rigorous to ensure quality

    Ability to work under pressure and tight deadlines

    Excellent analytical and problem solving skills (Project management experience is a plus)

    Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)

    Proficient with Excel and PowerPoint

    History of achievement in previous roles

    CUSTOMER RELATIONSHIP MANAGEMENT Education Level Bachelor Degree or equivalent (>

    3 years) Experience Level At least 2 years Behavioural Competencies Transversal Competencies

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