Alipay Payment Services Hong Kong Limited UX Design Researcher / Senior UX Design Researcher / Lead UX Design Researcher
Alibaba Group Holding Limited
Hong Kong

Job Description

  • Explore the key factors that affect customer experience and understand the motivation and needs behind users’ behavior including identifying the appropriate research techniques and business measurements
  • Responsible for designing, conducting, analyzing on user-centered design research and usability testing for AlipayHK app, including identification of market trends and user needs, as well as in-
  • depth testing for the continuous improvement of our product

  • Articulate the research findings and share actionable recommendations with all stakeholders in the company
  • Collaborate closely with UX / UI / creative designers, programmers and different teams including marketing, product and growth team to ensure the design work meet or even exceed client expectations and feasible to implement
  • Job requirements

  • Bachelor degree or higher in field of Psychology / Sociology / Marketing Research / Statistics / Behavioral Science HCI, etc.
  • 5+ years of experience with focused concentration on planning, conducting, analyzing and reporting market and user research studies.
  • Less experience will also be considered for junior position

  • Strong in performing both quantitative and qualitative research methods
  • Able to clearly communicate and articulate design rationales, key findings to relevant parties
  • High level of initiative and ability to work under tight deadlines in a fast-paced and multicultural environment independently
  • Good command of both English and Chinese and proficiency in Putonghua
  • 五年以上

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