ITO Service Delivery Consultant
UXC Professional Solutions
Hong Kong, Hong Kong Island, Hong Kong
3天前

Job Description :

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.

g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.

Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition / transformation efforts.

Monitors service delivery compliance to budget, quality standards, and customers and / or internal businesses / end user requirements.

Provides IT infrastructure and / or application infrastructure lifecycle technical support, including planning, project management, installation, on-

going management / monitoring / troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.

g. Information Technology Infrastructure Library (ITIL)). Manages the technical / service relationship between the company and the customer, and between the company and subcontractors / vendors.

Works with the key customers and / or internal businesses / end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required / justified.

Responsibilities :

  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk / complexity.
  • Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
  • Incident Management :

  • Resolve routine in-scope technical incidents independently.
  • Work with team members to resolve more complex incidents.
  • Change Management / Implementation :

  • Independently implements changes / solutions to meet customer and / or trade / IT infrastructure needs within area of technical responsibility.
  • Patch and Security Management :

  • Apply patch and security changes per policy.
  • Configuration Management :

  • Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design :

  • Understands the company's solutions set and be able to apply these solutions to meet customer and / or trade infrastructure needs within area of responsibility.
  • Quality :

  • Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
  • Project Management :

  • Participate in customer and internal projects, including transformation.
  • Customer Relationship Management :
  • Set expectations with customers and / or internal businesses / end users within defined parameters.
  • Teamwork :

  • Work as part of a team, which may be virtual and / or global.
  • Education and Experience Required :

  • Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
  • May hold entry-level certification(s) in work field.
  • Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.
  • Knowledge and Skills : Typical skills include :

    Knowledge and Skills :

    developing) understanding of technology in direct responsibility.

    developing) General understanding of related technologies.

    developing) Customer Service.

    developing) Project Management .

    If you are an applicant from US, Guam, Puerto Rico : DXC Technology is an Equal Opportunity / Affirmative Action employer.

    All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age (40 or over), or genetic information.

    DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

    EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

    Please note : DXC will respond only to requests for accommodations due to a disability. If you are an applicant from Canada : DXC is an equal opportunity employer.

    We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

    In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

    If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-

    mail AODA Canada Requests.Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

    We participate in E-Verify. Participation Poster (EN and Spanish) pdf file Sitemap

    EEO is the Law Poster Sitemap

    Copyright 2019 DXC. All rights reserved.

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