The successful candidate will be working within the EDA team providing client support such as answering client questions and training end users as well as working with the EDA Sales team based in Hong Kong.
This is a Senior position that will be based in Hong Kong.
Duties & accountabilities
Support Clients queries for APAC and EMEA market open
Provide support to the regional client services teams through analyzing and resolve client queries
Troubleshoot processing and data issues, liaising with the operations team
Work with development teams on projects to streamline and improve business processes
Find innovative ways of improving workflows and processes
Handle ad-hoc projects on data and system improvements.
Provide training to end users, understand their requirements and needs and identify opportunities
Work with the EDA sales team, providing Product expertise
Work with the Head of Product globally to enhance, test, identify and formulate requirement for the ETA product range.
Education and experience
Undergraduate degree, preferably in a financial / accounting / business discipline, preferably with around 3 - 5 year of relevant work experience
Must be familiar with corporate actions and their impact on stock and company level data, major indexes and ETFs
Must be fluent in written and verbal English for business purposes
Additional languages an advantage
Must be proficient in Excel
SQL / VBA / MACRO skills an advantage
Knowledge of equities derivatives an advantage
Proven interest in financial markets
Good product knowledge across various financial asset classes
Strong problem solving skills
Flexibility and attitude to achieve tight deadlines
Excellent communication skills
Strong team player
Comfortable working in team environment
It is the policy of IHS Markit to provide equal employment opportunity (