Customer Care Support Specialist Equities, Client Services, Equities Data Analytics
Hong Kong, Hong Kong - Lee Garden Two

Position summary

The successful candidate will be working within the EDA team providing client support such as answering client questions and training end users as well as working with the EDA Sales team based in Hong Kong.

This is a Senior position that will be based in Hong Kong.

Duties & accountabilities

  • Support Clients queries for APAC and EMEA market open
  • Provide support to the regional client services teams through analyzing and resolve client queries
  • Troubleshoot processing and data issues, liaising with the operations team
  • Work with development teams on projects to streamline and improve business processes
  • Find innovative ways of improving workflows and processes
  • Handle ad-hoc projects on data and system improvements.
  • Provide training to end users, understand their requirements and needs and identify opportunities
  • Work with the EDA sales team, providing Product expertise
  • Work with the Head of Product globally to enhance, test, identify and formulate requirement for the ETA product range.
  • Education and experience

  • Undergraduate degree, preferably in a financial / accounting / business discipline, preferably with around 3 - 5 year of relevant work experience
  • Must be familiar with corporate actions and their impact on stock and company level data, major indexes and ETFs
  • Must be fluent in written and verbal English for business purposes
  • Additional languages an advantage
  • Must be proficient in Excel
  • SQL / VBA / MACRO skills an advantage
  • Knowledge of equities derivatives an advantage
  • Commercial awareness
  • Proven interest in financial markets
  • Good product knowledge across various financial asset classes
  • Personal Impact

  • Strong problem solving skills
  • Flexibility and attitude to achieve tight deadlines
  • Pleasant personality
  • Communication

  • Excellent communication skills
  • Teamwork

  • Strong team player
  • Comfortable working in team environment
  • It is the policy of IHS Markit to provide equal employment opportunity (

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