Assistant Vice President Client Service Specialist - Global Liquidity and Cash Management
HSBC Group
Hong Kong, China


Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth.

The business covers 90% of the world’s trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies.

GLCM has been named #1 Cash Management bank globally for the last four years.We are currently seeking a high caliber professional to join our team as Assistant Vice President Client Service Specialist .

Principal responsibilities

  • Supports colleagues and other teams with servicing support for clients
  • Drive adoption of initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholders.
  • Achieve revenue growth through client retention, reduced sales time on service, proactive management of service performance
  • Ensure client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent service.
  • Coordinate with product partners to offer solutions based on the customers' needs and nature of the business.
  • Acts as an escalation point and ensures client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent and market leading service.
  • Requirements

  • Several years working in the banking industry
  • In depth knowledge of industry standards related to all Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti Money Laundering
  • Proven ability to deliver creative and flexible customer solutions
  • Ability to understand a customers' business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Strong analytical, problem solving, technical
  • Experience in driving team and individual performance to achieve customer and financial targets
  • Strong leadership and team motivational skills
  • Proven coaching and performance management skills
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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