Customer Officer (Concierge Service)

HKT

Hong Kong HK, HK

2天前

Customer Officer (Concierge Service)

Your role

Provide professional concierge & customer services to clients via phone calls or email

Handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events

Manage communication with customers in a friendly, professional & courteous manner

Resolve customer complaints, establish relationships with customers, learning their preferences

To succeed in this role

Certificate holder or above

Strong business sense with good customer service and problem solving skills

Effective communication in written & verbal English & Chinese

Outgoing with good interpersonal and communication skill

Able to effectively and efficiently man the system in use

Keen interest in lifestyle living & enjoy helping people

Customer-oriented, good telephone manner & problem solving skill

Proficient in MS Excel, Word, PowerPoint and Chinese word processing

Required shift and holiday work

We offer

Guaranteed on-target commission on monthly basis

Other attractive incentive bonus, shift allowance etc

Flexible working hours

14 days' paid annual leave

Comprehensive medical coverage

MPF / ORSO scheme

Free shuttle bus

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