Meet with the team
Meltwater’s Key Account team is the power of Client Success of Meltwater Greater China region. Through working with our most important clients across the region, including discovering the business needs and challenges, providing consulting strategy, ensuring they launch Meltwater successfully, adopt it widely and are continually driving business value from Meltwater.
We are aiming to provide true insights of our clients. We are a team of senior leaders across the business and proud of being the clients’ business partner.
About Key Account Executive
As a key Account Executive, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients.
You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams.
You will be a part of Meltwater's growing account management team, a group of our most highly skilled and most engaging employees.
What you will be doing?
Working closely with Managing Director to manage a portfolio of around 20-45 of Meltwater’s Greater China clients with the largest spend and largest growth potential
Build positive, long-lasting relationships through customer engagement with numerous product offerings to increase value and drive market share
Provide assistance and support to clients for incoming queries and issues related to our applications
Pro-actively identifying issues that may impact a renewal, and engaging all available resources to resolve
Collaborate with Managing Director to develop and implement strategies to drive business growth and inform decision-making at the C-suite level
Inform and drive knowledge by challenging the status quo across traditional and social channels
Coach clients to be product experts and train their teams on Meltwater methodologies so they become increasingly self-sufficient