A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Relationship Support Officer
Retail Distribution Department
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.
With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
We are currently seeking a high caliber professional to join our department as Relationship Support Officer.
Provide direct support to Relationship Executives to assist with delivering high quality client services to customer base
Assist Relationship Executive in achieving business targets
Build the CARM structure for credit proposal / annual group reviews / conduct CARM conversion for facility limit and related facility structure reconciliations per credit approval terms
Assist Relationship Executives in handling customers’ account opening matters and coordinate with other relevant departments for completing account opening procedures.
Assist Relationship executives to follow up and coordinate with various internal departments FIN for credit / relationship related matters
Handle administrative and co-ordination works
University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualifications
Minimum of 1 year' experience in credit analysis, sales and marketing, and customer relationship management
Strong sales and customer service orientation, with self-motivation and ability to work under pressure
Good communication, interpersonal and analytical skills
Proficiency in both English and Chinese
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers