Relationship Support Officer
Hang Seng Bank Limited
Mongkok, Hong Kong
3天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Relationship Support Officer

Retail Distribution Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.

With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Relationship Support Officer.

Principal responsibilities

  • Provide direct support to Relationship Executives to assist with delivering high quality client services to customer base
  • Assist Relationship Executive in achieving business targets
  • Build the CARM structure for credit proposal / annual group reviews / conduct CARM conversion for facility limit and related facility structure reconciliations per credit approval terms
  • Assist Relationship Executives in handling customers’ account opening matters and coordinate with other relevant departments for completing account opening procedures.
  • Assist Relationship executives to follow up and coordinate with various internal departments FIN for credit / relationship related matters
  • Handle administrative and co-ordination works
  • Requirements

  • University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualifications
  • Minimum of 1 year' experience in credit analysis, sales and marketing, and customer relationship management
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure
  • Good communication, interpersonal and analytical skills
  • Proficiency in both English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
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