(HK) - ITSM Solution Architect (Main App) (HK)
Hong Kong
source : Happyer

Who we're looking for

The App team is looking for experienced ITSM Solution Architects to design, implement and maintain the enterprise ITSM capabilities for our fast-growing Crypto.

com App services and infrastructure. This is a great opportunity to work on the world’s most popular and fastest-growing crypto application, ensuring our customers get the best user experience while using our app.

You will be exposed to all areas of our innovative, rapidly scaling business, providing abundant opportunities for long-term career growth.

What you will be doing

  • Conduct ITSM Process assessments, and identify gaps
  • Research, develop, and recommend solutions to integrate Development, QA, and production support team members, processes, and technologies to improve ITSM operations.
  • Grow the team to build the company’s ITSM processes and capabilities.
  • Provide expert-level analyst and advisory services, including advanced-level process automation leveraging industry best-in-class ITSM tools.
  • Provide expertise in support of other team members in the process support areas such as Incident Management, Service Request Management, Problem Management, Change Management, Release Management, Service Asset and Configuration Management, Knowledge Management, Event Management, and Service Level Management.
  • Who you are

  • ITIL Certification in IT service management
  • 5+ years of ITSM experience
  • 3+ years of Cloud Service experience
  • Expertise Planning, Designing, and Executing integration with ITSM products
  • Experience with managed service delivery models
  • Must be an excellent communicator, with strong verbal and written English
  • Attention to detail
  • Nice to have

  • Degree in Computer Science / Engineering or related discipline
  • Experience with AWS products, PostgreSQL and a range of infrastructure configurations
  • DevOps experience
  • Knowledge of distributed applications and / or enterprise applications
  • Experience hiring and training junior engineers
  • What we offer

  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you.
  • You get to work in a very dynamic environment and be part of an international team.
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