HK, GCB, Assistant Manager, Portfolio Telesales
Citygroup
Hong Kong SAR of PRC SAR
1天前

Description

  • Assist Team Manager to build revenue and volume momentum
  • Monitor individual TSR’s daily sales performance through call monitoring
  • Ensure a high standard of quality service delivered and coach TSRs in order to achieve target
  • Review MIS report to measure TSR standard of performance
  • Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures
  • Provide training, team briefing, case sharing to enhance selling and servicing skills
  • Qualifications

  • University graduate preferable
  • Minimum 2-3 years of experience with a financial institution focusing in telemarketing / sales
  • Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
  • Strong coordination, communication and negotiation skills
  • Aggressive, result-oriented and able to work independently
  • Proficiency in written and spoken English
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