Provide technical support to the clients through email and phone
Advise on in-depth integration instructions for the application platform and the best methods of integration to meet the client’s requirements
Act as technical liaison between the company and the clients / partners for system integration and on-going technical support
Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from clients
Advising client regarding the best implementation practices and address specific clients’ issues
Perform other ad-hoc duties as assigned
High Diploma or University graduate in IT / Computer Studies / Engineering or related fields
Minimum 1-year relevant working experience
Fresh graduate and with less experience will also be considered
Relevant IT support experience is an advantage but not mandatory
Familiarity with web-based service APIs, JSON, SQL, XML, RESTful API
Strong technical aptitude with the ability to absorb technical information and apply to business solutions
Familiar with e-commerce systems with excellence customer handling skills
Good communication skills and interpersonal skill
Proficiency in written and spoken English and Chinese; good Mandarin is an advantage
The position is on a 1-year contract.
Interested parties please apply on or before 11 Feb 2022 in confidence with full resume in Word document, stating present and expected salary to : hr cyberport.
hk and quote the reference.