We are looking for a proven technical manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.
This role is responsible for managing a team of 7 / 24 operations to provide overall datacenter support in hardware and software of server and network equipment.
The successful candidate will also drive the improvement of processes and procedures on a continuous basis, and manage team and staff performance.
The responsibilities include :
Manage the performance of team(s) of data center technicians
Ensure effective and efficient management of day to day data center operations
Act as the subject matter expert across all technical aspects within the scope of role
Ensure all operational KPIs and metrics are being measured and met
Drive process and technology innovation and automation
Manage of Large Scale Events (outages) and act as the call leader
Manage and improve the work-flows and through-put for data centers operations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
Minimum 5 years of people management experience with direct reports as their performance manager
In-depth knowledge on data center operations and processes
Recent hands-on knowledge on hardware and software of server and network installation and troubleshooting across multiple vendors
Experience in change / incident management
Solid data mining / analysis skill
High literacy in security and customer data protection
Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
Fluent English verbal and written proficiency
Project Management skill
Knowledge of Datacenter MEP Infrastructure : Power, Cooling & Facilities Management
Experience in IT security
Knowledge of data center server capacity planning
Data Center related certification - CDCP / S / E, CDCMP / TP.
Linux certification and / or administration experience - RHCSA / RHCE, LPIC, Linux
Network certification - CCENT / CCNA, Network
ITIL and Risk related certifications