Data Center Technical Operation Manager
Amazon.com
Hong Kong, HK
17天前

We are looking for a proven technical manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.

  • This role is responsible for managing a team of 7 / 24 operations to provide overall datacenter support in hardware and software of server and network equipment.
  • The successful candidate will also drive the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

    The responsibilities include :

  • Manage the performance of team(s) of data center technicians
  • Ensure effective and efficient management of day to day data center operations
  • Act as the subject matter expert across all technical aspects within the scope of role
  • Ensure all operational KPIs and metrics are being measured and met
  • Drive process and technology innovation and automation
  • Manage of Large Scale Events (outages) and act as the call leader
  • Manage and improve the work-flows and through-put for data centers operations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
  • Minimum 5 years of people management experience with direct reports as their performance manager
  • In-depth knowledge on data center operations and processes
  • Recent hands-on knowledge on hardware and software of server and network installation and troubleshooting across multiple vendors
  • Experience in change / incident management
  • Solid data mining / analysis skill
  • High literacy in security and customer data protection
  • Solid communication skill set (decision making, confrontation management, commitment, coaching the team)
  • Fluent English verbal and written proficiency
  • Project Management skill
  • Knowledge of Datacenter MEP Infrastructure : Power, Cooling & Facilities Management
  • Experience in IT security
  • Knowledge of data center server capacity planning
  • Data Center related certification - CDCP / S / E, CDCMP / TP.
  • Linux certification and / or administration experience - RHCSA / RHCE, LPIC, Linux
  • Network certification - CCENT / CCNA, Network
  • ITIL and Risk related certifications
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