Senior Customer Engagement Officer/Officer
FWD Life Insurance Corporation
Handle customer and advisor’s enquiries regarding life, general insurance and group medical from all channels (ie hotline, email, facsimile, Livechat. etc)
Conduct inbound / outbound call to provide service to customers / agent, inclusive of ILAS & Non ILAS Post-sale Call.
Resolve customer problem and complaint in timely and professional manner
Provide one stop service to customers for enhancing the customer engagement level
Retain and enhance customer relationship
Other ad hoc duties
Shift duty is required, from Monday to Saturday
Assist to train up and develop Executive / Specialist to deliver quality service to meet company standard
Deliver project / UAT with well planning and result meet expectation The Person
Matriculated or above qualification
Over 5 years work experience in financial institutions, preferably with experience in Bank or Customer Service area
Excellent Customer Service and Telephone manners
Excellent communication skills and problem solving abilities
Ae least 3 years relevant High Networth (HNW) experience
Good organizing and planning skills
Passed IIQE Paper I, II, III & V and LOMA qualification are well regarded
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