Senior Customer Engagement Officer/Officer
FWD Life Insurance Corporation
Hong Kong

The Job

  • Handle customer and advisor’s enquiries regarding life, general insurance and group medical from all channels (ie hotline, email, facsimile, Livechat. etc)
  • Conduct inbound / outbound call to provide service to customers / agent, inclusive of ILAS & Non ILAS Post-sale Call.
  • Resolve customer problem and complaint in timely and professional manner
  • Provide one stop service to customers for enhancing the customer engagement level
  • Retain and enhance customer relationship
  • Other ad hoc duties
  • Shift duty is required, from Monday to Saturday
  • Assist to train up and develop Executive / Specialist to deliver quality service to meet company standard
  • Deliver project / UAT with well planning and result meet expectation The Person
  • Matriculated or above qualification
  • Over 5 years work experience in financial institutions, preferably with experience in Bank or Customer Service area
  • Excellent Customer Service and Telephone manners
  • Excellent communication skills and problem solving abilities
  • Ae least 3 years relevant High Networth (HNW) experience
  • Good organizing and planning skills
  • Passed IIQE Paper I, II, III & V and LOMA qualification are well regarded
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