Senior Customer Engagement Officer/Officer

FWD Life Insurance Corporation

Hong Kong

4天前

The Job

Handle customer and advisor’s enquiries regarding life, general insurance and group medical from all channels (ie hotline, email, facsimile, Livechat. etc)

Conduct inbound / outbound call to provide service to customers / agent, inclusive of ILAS & Non ILAS Post-sale Call.

Resolve customer problem and complaint in timely and professional manner

Provide one stop service to customers for enhancing the customer engagement level

Retain and enhance customer relationship

Other ad hoc duties

Shift duty is required, from Monday to Saturday

Assist to train up and develop Executive / Specialist to deliver quality service to meet company standard

Deliver project / UAT with well planning and result meet expectation The Person

Matriculated or above qualification

Over 5 years work experience in financial institutions, preferably with experience in Bank or Customer Service area

Excellent Customer Service and Telephone manners

Excellent communication skills and problem solving abilities

Ae least 3 years relevant High Networth (HNW) experience

Good organizing and planning skills

Passed IIQE Paper I, II, III & V and LOMA qualification are well regarded

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