The opportunity :
As a Network Trade Lane Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly.
You will be an expert in coordinating and executing the end-to-end shipment lifecycle : procurement, solution design, rate setting, database management, vendor financial auditing, and implementation for the geography’s imports and exports.
You will :
Coordinate and implement the end-to-end solutions designed for Flexport customers
Execute the end-to-end creation and delivery of solutions for Flexport customers; interface and collaborate with other internal Supply teams (Trucking, Supply Chain Operations, Partner Team, etc) to achieve this
Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
Fulfill dynamic pricing requests and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Client Solutions
Partner with Client Solutions Teams to understand unique customer requirements and surface creative solutions with the Trade Lane Manager for execution
Liaise with Account Solutions to provide rates and solutions for bids; assist with new client implementation
Act as the first point of contact for all Air / OCS issues, requests, or questions & take the lead in reaching a resolution
Triage incoming requests and find an end-to-end resolution where possible or provide direction to the appropriate team for resolution
Resolve all escalations raised by Client Solution Teams as quickly as possible, with an eye for mitigating future escalations of the same nature;
exercise good judgment on when to escalate
Constantly monitor group emails, Slacks, and offer support wherever possible
Drive and support initiatives to promote growth and profitability for the region
Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
Leverage internal tools and processes to mitigate potential revenue leakage (Dispute ID Tool, regular reviews of statement-of-accounts)
Identify opportunities to improve pricing strategies and increase profitability;
Proactively follow-up on lost pricing requests and new opportunities
Develop and maintain relationships with external vendors
Interface with external vendors for routine requests regarding rate procurement, audits, or shipment-specific questions
Coordinate day-to-day performance and execution of our vendors (ie flag errors and work with them to correct them, etc )
Assist the Trade Lane Manager and Senior Trade Lane Associate in developing and maintaining excellent relationships with external vendors / subcontractors and setting up operating procedures
Proactively suggest ways to improve performance based on data and in partnership with the Sr. TLA and TLM, implement those suggestions
Identify areas for process improvements and contribute to future automation designs
Master all Flexport internal tools and databases for maintaining buy and sell rates
Ensure all internal processes and important documents (ie contracts, workflow mappings) are standardized, recorded, and available in the Trade Lane Management team folders
Take a critical approach to company and customer SOPs and identify ways to improve them
Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
Proactively share risks & barriers with the TLM and TLSM and work to resolve them
Embody a can-do attitude at all times
You should have :
BA / BS and 1-3 years of related work experience, fresh graduate considered
Knowledge of product and technology within the industry
Experience with regards to imports and / or exports from a sales, operational or procurement perspective
Experience building and maintaining relationships and partnerships with vendors
Analytical skills and metric / data based approach to solving problems
Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus
Strategic vision and ground floor execution
Excellent communication, interpersonal, and organizational skills
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Worried about not having any logistics experience?
Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce.
That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.