Purpose of the position
We are looking for a high caliber candidate to develop his / her career in our Company
To handle customer’s enquiries, orders and complaints in an efficient and professional manner;
To manage parts order processing, and monitor backlog status and parts delivery;
To follow up with customers for invoicing and payment arrangement;
To analyze GM% and freight cost of sales orders so as to improve the profitability;
To liaise with central service team for pricing and lead time checking;
To act as key user for Internal Service Program and solve the issues raised by service technicians (training will be provided);
To drive and grow parts sales by actively contacting customers and identifying their needs;
To support the service jobs schedule and maintenance service team;
To provide feedback on the efficiency of customer service process;
Ad-hoc projects assigned by line Manager.
What you'll need to succeed :
Degree in Business Administration or equivalent;
Min. 2 years relevant experience in customer services or sales administration. Proven track record in order processing.
Independent, fast learner, self-motivated, details-minded, well organized and able to work under pressure;
Business Acumen, Customer-oriented with good interpersonal and negotiation skills;
Good command of both spoken and written English and Mandarin;
Knowledge in SAP will be an advantage;
Fresh graduate will also be considered.