搜索職位空缺
所得稅計算器
登錄 ▼
Service Desk Manager
Corporation
Laichikok, Kowloon
3天前

Service Desk Manager

Company : Corporation / Salary : $Negotiable

Responsibilities :

  • Develop and implement processes to ensure high quality service
  • Manage service teams to ensure incidents, requests, events and enquiries are recorded or escalated to suitable parties meeting SLA
  • Define key performance indicators to monitor the performance and efficiency
  • Drive implementation of call reporting facilities and event management system to ensure early detection and identification of problems and / or incidents
  • Analyse service team activities and make recommendations for enhanced organizational efficiency and effectiveness
  • Provide training to service team staff to ensure their skill and knowledge are up-to-date
  • Initiate bench-marking exercise and customer satisfaction survey to drive continuous performance improvement.
  • Manage and monitor staffing levels, turnover, workload and budget of service team.

    • Requirements :

  • Minimum 10 years experience within IT service team, with at least 5 years experience as manager of at least 20 staff
  • Tertiary qualifications are essential, preferably IT and / or business
  • Excellent leadership, strong interpersonal and coaching skills
  • Proven ability to effectively manage relationships by facilitating and influencing decision making
  • Proven knowledge and experience of ITIL
  • Previous experience of working with Incident, Problem and Service Management
  • Excellent communication skill in English & Cantonese
    • 报告这项工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“持續”，我允許neuvoo同意處理我的數據並向我發送電子郵件提醒，詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表
    相關職位
    IT Service Delivery Manager
    香港, 香港岛
    Cognizant
    Senior Information Technology Service Manager
    香港, 香港岛
    A.S. Watson Group
    Capital Market Middle Office Manager
    香港岛
    Wells Fargo
    Hong Kong Client Professional Services Project Manager
    香港岛
    Edge Technology Group
    Consulting – Financial Services, Investment Banking Front Office – Senior Associate / Manager
    香港, 香港岛
    Ernst & Young
    Strategy and Transactions – Financial Services – Transactions and Corporate Finance – Transaction Diligence - Manager / Senior Manager | Hong Kong, Hong Kong
    Financial Services Assurance - Risk and Regulatory Assurance – Senior Accountant / Manager | Hong Kong, Hong Kong
    Assurance - Audit Services - Financial Services (Insurance Focus) - Manager | Hong Kong, Hong Kong
    Consulting - Financial Services Risk Management – Insurance Sector Regulatory Focus, Senior Manager / Manager | Hong Kong, Hong Kong
    顯示更多
    Senior Manager/Manager, Investment Fund Services
    香港, 香港岛
    BOCI-Prudential Asset Management Limited
    Welcome Relations Manager (Front Desk Duty Manager)
    香港, 香港岛
    W Hotels
    Senior Service Desk Technical Support Analyst
    香港, 香港岛
    myGwork
    Relationship Manager, Financial Institutions Group
    香港岛
    Wells Fargo
    Senior Customer Services Manager
    香港, 香港岛
    myGwork
    Client Consultant, Global Payment Services
    香港岛
    WELLS FARGO BANK
    Morgan Stanley Fund Services, Client Account Manager, Associate/Director, Hong Kong
    香港, 香港岛
    Morgan Stanley
    Corporate Services Asia - Risk Management & COO Support Manager | Hong Kong, Hong Kong
    Private Wealth Management Asia, Business Unit Risk Management, Product Risk - Associate, Manager / Senior Manager | Hong Kong, Hong Kong
    Assistant /Deputy Customer Services Manager_(Corporate Client) (Group Customer Services Centre)
    香港, 香港岛
    Bank Of China (Hong Kong) Limited
    Consulting - Financial Services Risk Management - Insurance Sector Regulatory Focus, Senior Manager / Manager
    香港, 香港岛
    myGwork
    Assistant Customer Services Manager (Group Customer Services Centre)(Corporate Client)
    香港, 香港岛
    Bank Of China (Hong Kong) Limited
    Core Business Services - Brand, Marketing and Communications - Go To Market - Manager
    香港, 香港岛
    myGwork
    Welcome Relations Manager (Front Desk Duty Manager)
    香港, 香港岛
    Marriott Hotels
    Assistant Manager, IT Services
    香港, 香港岛
    Dah Sing Bank
    Service Sales Desk
    香港, 香港岛
    Pure Storage, Inc
    Service Manager – Technology Governance - Mox
    香港, 香港岛
    Standard Chartered Bank