Assistant Manager, Employee Benefits Operations - HSBC Life
HSBC Group
Kowloon, Hong Kong


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients.

The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Employee Benefits Operations.

Principal Responsibilities

  • Support Manager to deliver of Flagship project Employee Benefits Insurance Products’ and build-up Operations Team to support day-to-day operational activities (like scheme setup, policy issuance, administration, servicing etc.)
  • Support Employee Benefits Insurance Daily Operational Activities policy management e.g. billing and collection, customer correspondence, policy maintenance, etc, to ensure SLAs could be met
  • Support for HSBC Group Staff scheme and work closely with HSBC / HASE HR for Group scheme matters
  • Support CMB Group Products for work closely with Case Manager on policy matters communication (special case handling such as takeover / multi biller group / tailor made scheme)
  • Resolve day to day Policy related issue for all EB products
  • Identify ineffective operation practice and drive initiatives for change
  • Ensure proper procedure and polices to be utilized throughout the life cycle of policy admin process
  • Conduct analysis on policy / member data and produce regular reports for clients and management review
  • Service providers monitoring and control
  • Work with business / TPA partner(s) and HSBC IT to investigate all production operational / system problems and identify the root cause for remedial actions / preventive measures
  • Handle ad-hoc duties
  • Ensure adherence to policies and guidelines provided by Group and regulators
  • Requirements

  • Educated to undergraduate or post-graduate degree level in Business Administration, Operations, Information Technology or a related field
  • Knowledge on Employee benefits products (e.g. group life) and back office operations
  • Proven and progressive experience preferably incorporting IT and business operations management principles (including service quality, business control and continuous improvement activities etc.)
  • Strong analytical skills to understand to translate, simplify and proritize the requirement as well as root cause analysis for remedial actions / preventive measures
  • Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organisation
  • Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
  • Ability to work within an environment of different cultures
  • You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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