Corporate Travel Counselor I
Hong Kong, Hong Kong

Responsibilities :

  • Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
  • Understand customers’ needs to propose best alternatives in terms of pricing / routing
  • Provide Business Travel Services i.e. planning of itineraries, making reservations, ticketing for international markets
  • Gain knowledge of and adhere to clients’ procedures, programs and policy guidelines
  • Update and maintain accurate and Personal Client Profile
  • Check document validity, provide accurate visa requirements and application details at the time of reservation
  • Confirm travel itinerary request by email / fax etc. within the stipulated Service Level Agreement
  • Inform customer by the preferred communication channel for any changes of travel schedule
  • Build and maintain good working relationships with customers
  • Requirements :

  • At least 5 years of relevant experience in Travel and / or Airlines industry
  • Hands on knowledge of GDS system in Galileo, Amadeus, Sabre or Abacus is mandatory
  • Understanding in international travel requirements and destination knowledge
  • Strong verbal and written communication, interpersonal and organizational skills
  • Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
  • Good problem-solving skills and attention to detail
  • Provide excellent customer service and ability to market products and services to corporate clients
  • Experience in handling financial services clients is an absolute advantage, preferably investment banks clients
  • Hong Kong

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