Assistant Customer Credit Manager - Global Trade and Receivables Finance - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Customer Credit Manager

Commercial Banking Global Trade and Receivables Finance

Hang Seng’s Global Trade and Receivable Finance is one of the most experienced providers of international trade services in Hong Kong.

As a preferred trade business partner for corporate customers, we provide a board spectrum of customized trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility.

Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.

We are currently seeking a high caliber professional to join our department as Assistant Customer Credit Manager.

Principal responsibilities

  • Assist Senior Transaction Risk Manager and Customer Credit Manager in carrying out his / her assigned duties in the Greater China Region;
  • Assist to manage and review Trade Credit Insurance (TCI) bank policies and bilateral policies and build relationship role with TCI service providers and brokers;
  • Perform debtor credit management and debtor limit application progress;
  • Manage account receivables, aging analysis for instant credit control;
  • Perform trade transaction doucments checking and resolve problems and enquiries relating to discrepancies;
  • Build good relationships with internal and external stakeholders;
  • Take an active part in and contribute to discussion on department-wide topics especially those involving portfolio management, asset quality and credit control;
  • Ensure any adverse information is swiftly shared and a non-payment risk is quickly eliminated through an efficient claim process at different stages.
  • Requirements

  • University Graduate;
  • At least 3 years’ trade service experience. Having experience on customer service is an advantage;
  • Strong attentiveness to detail, with ability to work independently and under pressure;
  • Experience in dealing with credit insurers and thorough understanding of credit insurance arrangements;
  • Experience in trade documents checking is an advantage;
  • Good communication, interpersonal and organization skills;
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage;
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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