Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Manager, Deposits Transactional Banking and FX (Transactional Banking)
Personal Banking Products
We are currently seeking a high caliber professional to join our department as Manager, Deposits Transactional Banking and FX (Transactional Banking).
Develop and execute deposits account usage growth initiatives, facilitate sustainable growth in CASA and expand active deposits account customer base
Actively interact with various stakeholders, including all sales channels, Transformation, IT, Back Office, customer experience team to establish rapport and ensure efficient execution of business activities
Develop insightful analytics and customer / product MIs to understand customer behavior and usage trend, and in turn drive continuous improvement of product development and profitability management
Implement change and fine-tune processes to shorten processing time and improve customer journey
Work with Marketing in the planning, development and implementation of creative and cost-effective marketing campaigns to drive the Bank's deposits growth, enhance deposit products, payroll and transactional banking services, and create incremental revenue to the business
Ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation
University Degree in Finance or other relevant disciplines / qualifications
Relevant experience in deposits, product management, payroll propositions, retail payment, customer journey development within Retail Banking
Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery
Strong project managment; proven ability to manage complex projects with multiple deadlines and shifting priorities
Strong analytical reasoning and problem solving capabilities
Numerate individual, with excellent interpersonal skills
Sound knowledge of application software such as MS Excel, PowerPoint
Proficiency in both English and Chinese
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.
As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.