Perform daily on-site support, including hardware / software trouble shooting. Detailed
description is as below :
Operations - Customer Support :
Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis.
Diagnose software / hardware faults and supply solutions as required and directed.
Run-up of desktops and laptops for starters and leavers.
Maintain and repair system configuration of smartphones.
Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
Maintain multi-function devices print fleet.
Maintain and allocate secure cards to staff.
Provide support out of business hours.
Provide event support outside the office.
Support local video conference equipment.
Remote office help.
Operations - Administration :
Conduct training (induction) for new staff members.
Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
To qualify for the role you must have
Approximately 2 3 years of experiences in support of IT products.
The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment.
Broad knowledge of / experience in end user computing and PC Workstation-based applications and hardware.
Technical ability to resolve end user technical issues on an as needed basis.
Excellent customer service attitude
Ability to work effectively with all levels of end users and IT personnel.
Fluency in English and Cantonese
What working at EY offers
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.
That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.