Banking Operations Specialist
Hong Kong, Hong Kong

Your team

Perform banking operations activities in Hong Kong to enable fast, efficient and accurate asset and custody services. Assume the role offacilitator / coordinator for all front line staff to address operational questions and issues.

Your role

Operational execution

  • Securities and Cash transactions booking (transfers, cheques processing,transaction filtering, follow up with HKICL, swift generation, reconciliation) for operational activities performed by the bank.
  • Fulfill administrative tasks related to the custodian activities in both securities and cash areas.
  • Client Servicing

  • Provide general "trouble shooting" and operational incidents management. Follow up with group specialist or third parties and inform internal clients of resolution of problems.
  • Provide thorough documentation of incidents in the relevant tools / system.

  • Coordination and support to Front line of any operational and administrative and issues.
  • Document process and procedure / IT / training material and action plan to avoid recurrence of an issue or problem.
  • Control and data mining

  • Assist the operations team in the regular tools and preparation of KPIs
  • Perform daily / weekly / monthly / quarterly controls based on transactions controls list
  • Data mining upon request from other departments
  • Participate / Perform UAT testing
  • Your profile

  • Rigorous, structured and well organized
  • Analytical with attention for detail
  • Proactive and solutions oriented
  • A strong sense for client relationships, able to manage delicate situations with diplomatic skills and capacity to explain and educate
  • Team player, able and willing to share and continuously contribute to the Group’s success
  • Good knowledge of financial products and settlement processes
  • Good understanding of operational banking processes
  • Good communication skills (oral and written)
  • University level / Business school
  • Minimum 3 years’ experience in a similar position in the private banking industry
  • Expert use of common IT applications (Word, Excel, Powerpoint) + Business Object would be a plus
  • Proficient in English. Cantonese; French a plus
  • Reporting to : Head of Banking Operations Asia - HKG

    Note We will not accept any CVs via agencies


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