Perform banking operations activities in Hong Kong to enable fast, efficient and accurate asset and custody services. Assume the role offacilitator / coordinator for all front line staff to address operational questions and issues.
Securities and Cash transactions booking (transfers, cheques processing,transaction filtering, follow up with HKICL, swift generation, reconciliation) for operational activities performed by the bank.
Fulfill administrative tasks related to the custodian activities in both securities and cash areas.
Provide general "trouble shooting" and operational incidents management. Follow up with group specialist or third parties and inform internal clients of resolution of problems.
Provide thorough documentation of incidents in the relevant tools / system.
Coordination and support to Front line of any operational and administrative and issues.
Document process and procedure / IT / training material and action plan to avoid recurrence of an issue or problem.
Control and data mining
Assist the operations team in the regular tools and preparation of KPIs
Perform daily / weekly / monthly / quarterly controls based on transactions controls list
Data mining upon request from other departments
Participate / Perform UAT testing
Rigorous, structured and well organized
Analytical with attention for detail
Proactive and solutions oriented
A strong sense for client relationships, able to manage delicate situations with diplomatic skills and capacity to explain and educate
Team player, able and willing to share and continuously contribute to the Group’s success
Good knowledge of financial products and settlement processes
Good understanding of operational banking processes
Good communication skills (oral and written)
University level / Business school
Minimum 3 years’ experience in a similar position in the private banking industry
Expert use of common IT applications (Word, Excel, Powerpoint) + Business Object would be a plus
Proficient in English. Cantonese; French a plus
Reporting to : Head of Banking Operations Asia - HKG
Note We will not accept any CVs via agencies