Associate Director & Branch Head
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate Projection of a positive image

  • Maintain appearance of staff / facilities
  • Provide well managed, competent / customer-oriented staff
  • Participate in community affairs in catchment area
  • Manage and maintain a team of top-quality RMs and support staff to gain the perception of having the best PrB personnel in the market
  • Business acquisition

  • Acquire new business through marketing / solicitation effort
  • Expand on existing customer relationships
  • Refer potential customers to other units
  • Sales Management

  • Target allocation for individual sales, counter sales and bulk deal sales
  • Daily activity plan for branch sales on customer contact, follow-up calls, localised DM etc
  • Weekly meeting to review past week result, plan and set focus for coming week
  • Customer account servicing

  • Provide accurate transaction, services within efficient guidelines
  • Provide account maintenance support
  • customer retention
  • Provide top quality service to customers
  • Customer information and assistance

  • Provide financial services information
  • Solve customer problems / queries
  • Financial contribution

  • Manage costs
  • Generate revenue through sales volume, customer acquisition, retention, relationship enhancement and new market segment penetration
  • Staff Management

  • Create a positive and energetic working environment
  • Build a strong and capable working team
  • Develop staff for succession plan with the support of HR
  • Operations Control

  • Ensure all security measures are in place
  • Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures
  • Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • Comply with all relevant policies and procedures covering regulatory, local and group
  • requirements Compliance and Risks . To ensure that control procedures outlined in various BOCs or Procedure Manuals are fully implemented, and ensure staff compliance with the same.

  • To comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities.
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