AVP, Customer Fulfillment (Monetary),Technology & Operations
DBS Bank Limited
Hong Kong, Hong Kong
source : EFinancialCareers Ltd.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Lead, manage and control the operations of the Section to ensure provision of quality and effective customer fulfillment and processing services for consumer banking products and adherence to the performance standard and service turnaround time as well as compliance to the Bank'
  • s policies, guidelines and procedures

  • Ensure timeliness and accuracy of data capture of manual sales slips and instalment transactions
  • Proper handling of financial transactions for credit card holders and merchants
  • Timely and correct credit card association settlement reconciliation
  • Proper handling of accounting functions for both card issuing and merchant acquiring business operations
  • Timely and accurate merchant payment reconciliation and processing
  • Work with BU for the smoothness of new product and / or new system launch
  • Proper handling of internal / external customer enquiry / complaint
  • To have benefit gain and / or cost savings under process improvement, problem solving and / or automation event
  • Manage the relationship with other Business Unit, Service Unit and outside parties such as Card Associations (VISA / MasterCard / AMEX / CUP)
  • Monitor the outsourcing activity to ensure the adherence of service standard
  • Requirements

  • Degree Holder (preferable)
  • At least 3 years in supervising an operation team
  • With operation experience of Card Association settlement and merchant payment processing
  • Understanding of card issuing business (preferable)
  • Project experience on improving production capability on a continuous basis (preferable)
  • Ability to review and streamline operation process with proper internal controls
  • Ability to motivate sub-ordinates and maintain good team spirit
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    We regret only shortlisted candidates will be notified.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。