Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Lead, manage and control the operations of the Section to ensure provision of quality and effective customer fulfillment and processing services for consumer banking products and adherence to the performance standard and service turnaround time as well as compliance to the Bank'
s policies, guidelines and procedures
Ensure timeliness and accuracy of data capture of manual sales slips and instalment transactions
Proper handling of financial transactions for credit card holders and merchants
Timely and correct credit card association settlement reconciliation
Proper handling of accounting functions for both card issuing and merchant acquiring business operations
Timely and accurate merchant payment reconciliation and processing
Work with BU for the smoothness of new product and / or new system launch
Proper handling of internal / external customer enquiry / complaint
To have benefit gain and / or cost savings under process improvement, problem solving and / or automation event
Manage the relationship with other Business Unit, Service Unit and outside parties such as Card Associations (VISA / MasterCard / AMEX / CUP)
Monitor the outsourcing activity to ensure the adherence of service standard
Degree Holder (preferable)
At least 3 years in supervising an operation team
With operation experience of Card Association settlement and merchant payment processing
Understanding of card issuing business (preferable)
Project experience on improving production capability on a continuous basis (preferable)
Ability to review and streamline operation process with proper internal controls
Ability to motivate sub-ordinates and maintain good team spirit
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.