Manager, Pension Operations
Hong Kong, HK

Job Description

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering Pension Operations Manager with the resources , that is why we need You.

Manulife Employee Benefits Operations team is seeking an enthusiastic and reliable Pension Operations Manager, who is obsessed with delivering value, high integrity and customer-centric.

The successful candidate will be responsible to deliver to deliver One-stop EB Solution and Best-in-Class services to provident funds customers and various distribution channels.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Solid work experience at supervisory / managerial level experience

Solid work experience in administration, or provident funds(MPF and ORSO) business

Less experience will be considerable for the Assistant Manager Position.

Degree holder or above

Self-motivated and able to work independently

Mature and pleasant personality

Nice to Haves :

Junior team members coaching and leadership exposure

On the job you will :

  • Participate in formulating, executing and monitoring control procedures to ensure all risks management controls are well established and performed effectively for HK Pension Business;
  • Conduct gap analysis and support Corporate Risk Management Framework in all levels among Pension Operations Team;
  • Prepare and provide various MIS reporting of Operation Effectiveness to Management Team and Regional Office;
  • Lead the team to execute compliance procedures and implement relevant control measures including anti-money laundering, quality / performance monitoring etc.

  • Identify opportunities for on-going operations efficiencies and participate in various EB improvement initiatives;
  • Our commitment to you

    Our mission; to be a part of making Decisions Easier and Lives Better

    A leadership team dedicated to your growth and success

    A bold ambition and set of goals to be a leader in driving transformation in our industry

    Our best. Every day.


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