Data Center Site Lead, Technology Operations
J.P. Morgan
Kowloon, Hong Kong

As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business.

Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures.

You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

As a Data Center Site Lead (Associate), your mission is to manage the day-to-day 24x7 operations team supporting the data center environment.

Duties include providing operational oversight to the technology engineers, resource management by ensuring proper shift coverage, enabling development and coaching for team resources.

You will handle escalations from the operations team during your scheduled shift and act as the primary point of contact for operations related communications to other teams and senior leaders across the firm.

This role is a shared responsibility with other site leads that will provide coverage 24x7 to the Data Center environment.

This role requires a wide variety of strengths and capabilities, including :

  • BS / BA degree or equivalent experience
  • Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management
  • Experience gathering and analyzing data to effect meaningful change in areas that need improvement
  • Advanced knowledge of architecture, design and business processes
  • Exceptional coaching abilities that foster top talent and promote a culture of excellence
  • Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
  • Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer
  • Drives performance and develops teams recruit diverse talent, run disciplined performance reviews and regularly collaborate and check-in on priorities to help focus on key results
  • Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers
  • Provide a stable and resilient operating environment. Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance.
  • Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

  • Proven track record of leadership roles in 24x7 operational support teams
  • Working knowledge of physical IT infrastructure (compute, network, storage)
  • Experience supporting enterprise-class hardware deployments
  • Understanding of network concepts (switching, routing, perimeter security)
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