HR Manager, Travel Retail Asia
Hong Kong, China


Hermès Travel Retail Asia is in charge of developing the presence of Hermès and the sale through a qualified network of concessionaires and direct stores in airport and downtown duty-free in Asia Pacific and Oceania.

General Role

Responsible for the HR function for the Office and Direct Stores in Travel Retail Asia and acts as the key advisor to the directors and managers in all HR related matters.

Develops, coordinates, and directs a variety of human resource programs and activities. Responsible for human resources services such as recruitment, compensation and benefits, training and development, talent management, performance management and employee relations & administration.

This is a hands-on HR management position which will require regular travel to the stores, getting to know the teams in travel retail and developing trust with local management in the various markets across the region

This role must align with the overall HR strategy and partner with Group HR in Paris on key HR processes and to work with Group HR on new HR cross initiative and adjust to a context of fast growth and HR digital transformation.


The Hermès Travel Retail network, mainly located in airport, constitutes a specific market that Hermès is developing alongside its local markets with a same concern for identical quality, image, and rigor.

Main responsibilities

1. Recruitment

  • Manages directly or indirectly the recruitment process with the support of the recruitment media made available by the Group : career site, application tracking system, employer branding communication Prepare salary proposals and manage the job offer processDesign and execute an Onboarding Process to ensure a smooth transition to their new role
  • 2. Compensation & benefits

  • Ensures compliance, internal equity and competitiveness of compensation & benefits programs with the market as well as within the other subsidiaries in the House.
  • Conducts salary surveys according to Group HR guidelines and manages the salary review processDesign, develop and execute compensation framework for Travel Retail such as store incentive and bonus structure.

    3. Training & development

  • Identifies training needs within the teamsBudgets and plans yearly training appropriately with the operational needsRecommend, establish, and provide appropriate training and development programs to employees either via Group offer - Campus Hermès - or with self-built and designed local offerWork with the commercial team to design and plan workshops and seminarsFacilitate and train mandatory training programs as directed by Group HR.
  • 4. Talent Management

  • Work with Group HR to implement the annual talent reviewKey stakeholders on Talent Management Process and design a development plan for the key talents.
  • Work with the directors on succession planning for key position.Propose, coordinate, and facilitate internal mobility for employees.

    5. Employee relations & communications

  • Proposes and develops processes to foster effective communication between employees and managementWork with Commercial teams for townhalls and team building / engagement workshops.
  • Design, execute and follow-up on Staff Engagement Surveys and Employee Pulse Survey in line with the Group guidelines

    6. Company Policies & Procedures

  • Develops, share, and executes policies and proceduresCoordinate the resolution of specific policy-related and procedural problems and inquiriesEnsure compliance of the local labour law in respective country where we operate.
  • 7. Performance Management

  • Ensures the Performance Management process is properly followed and implementedIdentifies high potential employees and recommends development or career enhancement programs and links it with Group Talent Review
  • 8. Payroll

  • Ensure compliance and robust internal controls on payroll processesSupervise and approve the payroll / commission.
  • 9. Budgeting

  • Plays a key role to request for budget needed for HR.Prepares with Finance budget of personnel cost during budget / re-estimate period.
  • Manages and controls personnel departmental expenditure within agreed budgets

    10. Reporting

  • Consolidation of key reports to be submitted to respective function in HQSubmit an annual report for HR activities to MD and Group HR
  • Profile

  • Bachelor's Degree in Human Resources Management
  • Minimum 8 years of experience in HR Generalist coming from Retail or hospitality Sector
  • Able to manage multiple stakeholders from different location / culture. Regional experience will be appreciated.
  • Independent, good team player, willingness to help
  • Good interpersonal and communication skills
  • Numerical included, sensitive with figures, detail-minded
  • Good command of spoken and written English; Knowledge of French is a plus
  • Regular travels
  • Position based in Hong Kong
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