Hermès Travel Retail Asia is in charge of developing the presence of Hermès and the sale through a qualified network of concessionaires and direct stores in airport and downtown duty-free in Asia Pacific and Oceania.
Responsible for the HR function for the Office and Direct Stores in Travel Retail Asia and acts as the key advisor to the directors and managers in all HR related matters.
Develops, coordinates, and directs a variety of human resource programs and activities. Responsible for human resources services such as recruitment, compensation and benefits, training and development, talent management, performance management and employee relations & administration.
This is a hands-on HR management position which will require regular travel to the stores, getting to know the teams in travel retail and developing trust with local management in the various markets across the region
This role must align with the overall HR strategy and partner with Group HR in Paris on key HR processes and to work with Group HR on new HR cross initiative and adjust to a context of fast growth and HR digital transformation.
The Hermès Travel Retail network, mainly located in airport, constitutes a specific market that Hermès is developing alongside its local markets with a same concern for identical quality, image, and rigor.
Manages directly or indirectly the recruitment process with the support of the recruitment media made available by the Group : career site, application tracking system, employer branding communication Prepare salary proposals and manage the job offer processDesign and execute an Onboarding Process to ensure a smooth transition to their new role
2. Compensation & benefits
Ensures compliance, internal equity and competitiveness of compensation & benefits programs with the market as well as within the other subsidiaries in the House.
Conducts salary surveys according to Group HR guidelines and manages the salary review processDesign, develop and execute compensation framework for Travel Retail such as store incentive and bonus structure.
3. Training & development
Identifies training needs within the teamsBudgets and plans yearly training appropriately with the operational needsRecommend, establish, and provide appropriate training and development programs to employees either via Group offer - Campus Hermès - or with self-built and designed local offerWork with the commercial team to design and plan workshops and seminarsFacilitate and train mandatory training programs as directed by Group HR.
4. Talent Management
Work with Group HR to implement the annual talent reviewKey stakeholders on Talent Management Process and design a development plan for the key talents.
Work with the directors on succession planning for key position.Propose, coordinate, and facilitate internal mobility for employees.
5. Employee relations & communications
Proposes and develops processes to foster effective communication between employees and managementWork with Commercial teams for townhalls and team building / engagement workshops.
Design, execute and follow-up on Staff Engagement Surveys and Employee Pulse Survey in line with the Group guidelines
6. Company Policies & Procedures
Develops, share, and executes policies and proceduresCoordinate the resolution of specific policy-related and procedural problems and inquiriesEnsure compliance of the local labour law in respective country where we operate.
7. Performance Management
Ensures the Performance Management process is properly followed and implementedIdentifies high potential employees and recommends development or career enhancement programs and links it with Group Talent Review
Ensure compliance and robust internal controls on payroll processesSupervise and approve the payroll / commission.
Plays a key role to request for budget needed for HR.Prepares with Finance budget of personnel cost during budget / re-estimate period.
Manages and controls personnel departmental expenditure within agreed budgets
Consolidation of key reports to be submitted to respective function in HQSubmit an annual report for HR activities to MD and Group HR
Bachelor's Degree in Human Resources Management
Minimum 8 years of experience in HR Generalist coming from Retail or hospitality Sector
Able to manage multiple stakeholders from different location / culture. Regional experience will be appreciated.
Independent, good team player, willingness to help
Good interpersonal and communication skills
Numerical included, sensitive with figures, detail-minded
Good command of spoken and written English; Knowledge of French is a plus
Position based in Hong Kong