Job Responsibilities :
Take part in the IT service management implementation from the processes aspect.
Oversee the process of implementation and control of production changes according to policies, standards and procedures
Work on-site at data centers in weekends on roster basis to support IT teams on production change related activities
Maintain an inventory of privileged accounts and control the use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
Maintain software licenses and IT asset inventory records and coordinate with IT teams to conduct annual stocktaking
Automate and streamline daily BAU activities to improve operational efficiency and reduce the chance of human errors
Job Requirements :
Strong knowledge of IT service management with at least 3 years working experience in incident and problem management, change management, identity and access management, and asset inventory management
Degree in Computer Science, Information System or IT related disciplines
Experience in financial services industry or other highly regulated organisations is preferred while not essential
Experience in leading ITSM solutions (e.g. ServiceNow, BMC, etc.) on mission critical, high availability, high performance and large-scale systems infrastructure
ITIL certified and knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management
Strong ability to carry out assigned tasks independently with little supervision
Strong analytical, problem solving, interpersonal and presentation skill.
Good communication and interpersonal skills
Proficient in documentation and technical writing
Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage
Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.