Business Implementation Manager
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Business Implementation Manager Commercial Banking CMB Chief Operating Officer’s Office Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.

As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Business Implementation Manager. Principal responsibilities

  • Assist to design, implement and deliver business performance, improvement programs or projects in areas such as customer relationship management, business process re-engineering and business performance improvement
  • Assist to manage the preparation of update reports, quality procedures, audits, status reports and project plans
  • Manage activities such as data gathering, fact finding, requirements gathering and solution design
  • Manage initiatives to improve operating efficiencies which may involve managing re-engineering initiatives, work flow management and automation enhancement
  • Examine and analyse data to detect trends and anomalies or to evaluate business activities
  • Plan work schedules for team members
  • Report progress and tracking to Senior Business Implementation Manager
  • Requirements

  • University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualifications
  • Minimum 5 years of experience in banking or financial institutions, at least 2 of which are at managerial level
  • Professional skills in customer analytics, data mining, segmentation modeling, scorecard development, statistics, operational research, database development
  • Good knowledge of Commercial Banking and solid experience in customer relationship management model or operation model development
  • Excellent technical, statistical and modeling skill
  • Good strategic and critical thinking with ability to put analysis results in action
  • Competent project management skill, problem solving and interpersonal skill
  • Data analysis and Microsoft Office (Word / Excel)
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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