Regional Product Manager, Service (SaaS)- North Asia
Hong Kong

What's the role?

Take full ownership of Hilti’s strategic initiative On!Track asset management service by collaborating and supporting countries in North Asia (Hong Kong, China, Taiwan, Japan and Korea) on service, product and operational management with the goal in driving sustainable and profitable growth through product differentiation.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond.

Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Hilti is where your best belongs.

What does the role involve?

Service Management

Act as regional solution selling expert and ensure the team in all North Asia countries is well-equipped with :

Sustainable customer pipeline management.

Understand how Hilti could help customer improve productivity by conducting proper pre-qualification and management meeting to sell consultation service for C-suite.

Conducting on-site consultative assessment per customers’ operations and future needs and make recommendations with solid business case which help increase customer’s productivity, transparency and enhance their operational excellence.

Deliver training to customers and support them in deploying the software as well as partnering with external logistics partner.

Conduct auditing on a regular basis to evaluate local country team capability and proficiency regarding above points and organize experience exchange, trainings, refreshment when necessary.

Facilitate the partnership between global team and local country team for all product related matters.

Offer guidance and help to local country customer service team during implementation and roll-out of the software.

Product management

Steer technology innovation with state of the art initiatives and support the rollout to all countries in North Asia.

Keep abreast of the latest market trends and development in the market to secure Hilti’s positioning and competitiveness by understanding the competitor landscape and work with global team accordingly.

Work closely with each of the countries in North Asia for regular software release and deep dive into current status and align the right timing to deploy the changes per local requirements.

Operations management

Act as the bridge between global, regional operational manager and local team and work with local countries on system upgrade on SAP for order management, pricing adjustment, product items update, etc.

Support local countries on troubleshooting during the implementation, execution and daily operations.

We’re proud to be ranked in Great Places to Work 2020 as one of the Europe's best multinational workplaces.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets.

It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We have a high-performing culture for highly passionate people. If you’ve never worked in sales or construction, that’s not a problem.

Success at Hilti is down to teamwork and ability, no matter what your background is.

What you need is :

  • Degree in business, marketing, or related discipline (MBA is an added advantage).
  • At least 7 years of experience in sales / business development and strong in solution and consultative selling with 2 years in management role with good track record of people development.
  • Previous exposure in product marketing or pioneer in service offering is an added plus.
  • Strong proficiency in both written and spoken English and one North Asian language.
  • Highly motivated, dynamic and great at influencing stakeholders at all levels to work jointly towards same direction with strong winning mindset.
  • Strong sense in understanding and deploying system and software.
  • Aspire to develop a long-term career with the company.
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