Manager, Surveys
Hong Kong

Survey Programming

  • Rapidly code and test client survey requests in our platform
  • Manage specialized, third party survey programmers for complex surveys
  • Survey Project Management

  • Understand a client’s survey needs, help them select the appropriate offering, and manage a combination of internal and external stakeholders to ensure delivery of results within client timelines
  • Innovative Panel Recruitment

  • Build on traditional delivery methods to develop new strategies to quickly recruit a high number of respondents
  • Develop and scale a team of high-performing Survey Associates
  • Strategic Planning

  • Own the formation and execution of the strategy to grow surveys in Asia, and work with Client Service teams to identify high potential client opportunities to pitch surveys
  • What we Look For

    Excellent Client Service & Communication Skills

  • Passion for delivering excellent service to clients
  • Strong written and verbal communication skills with both internal and external stakeholders
  • Experience with KPIs
  • Excellent Coach, Trainer, & Team Player

  • Proven ability to coach direct reports both on tactical and developmental matters
  • Experience collaborating with team-members in fast-paced, process-oriented, and client-servicing environments
  • Entrepreneurial Mindset

  • Comfort with ambiguity, perseverance, and self-direction
  • Detail Oriented and Organized

  • Ability to handle multiple projects and prioritize, identify, and solve problems
  • Logical Reasoning

  • Capable of quickly programming complex survey drafts and advising clients on edits as needed
  • Requirements

  • 2-4 years of work experience ideally in market research or consulting
  • Bachelor's degree, with strong academic credentials
  • Willingness to stay in or relocate to Hong Kong
  • Experience building and managing high performing teams
  • Experience with at least one survey coding platform (Qualtrics, Decipher, Confirmit, etc.)
  • Written and verbal fluency in English. Fluency in another Asian language is a plus (Mandarin, Japanese, Korean, Bahasa Indonesian, Thai, Vietnamese, or Hindi)
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