Driver Operations Associate
Hong Kong, Hong Kong SAR

The Opportunity : Are you passionate about solving problems?Do you want to join one of the fastest growing and most exciting startups in Hong Kong?

If your answers are yes and yes, we want you to join our team! We are seeking an Operations Associate who will not back down in the face of challenge, who is ready to try new things, and is ready to make history together with the rest of the ops team at Lalamove Hong Kong.

We are looking for a high energy, quick thinking individual who can understand driver beliefs and requirements to create long lasting partnerships with our fleet.

If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now!

What you'll be doing :

  • Achieve team targets with efficient communication strategy
  • Prepare and conduct training and coaching for drivers to communicate key community guidelines and special campaign details
  • Provide onboarding support for our new drivers partner and couriers partners
  • Assist partners and give them all the tools they need to be successful with driving partner and delivery partners through our app
  • Help new drivers / couriers troubleshoot any issues before / after their first trip
  • Participate and make contributions to sticker management and workflow in sticker projects
  • Responsible for Driver Acquisition and deliver the best driver experience during driver onboarding
  • What you'll need :

  • DSE / Diploma holder or above
  • At least 1 - 2 years in sales and marketing or an operational role with front-facing opportunities
  • Strong communication skills with excellent telephone manner Familiarity of using Microsoft Office
  • Highly persuasive, self-motivated and customer service orientedAbility to work within a team in striving for the best resultsGood interpersonal, analytical and problem solving skills
  • Immediate available is preferred
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