Partner Care Executive
foodpanda
Hong Kong
7天前

Partner Care Executive at foodpanda is the face of the company, the direct connection with our restaurant partners, and therefore crucial to the success of the company.

As a passionate team member, you will be fully responsible for interacting with our restaurant partners for operational and commercial topics, ensuring that they have the right guidance and assistance for running a smooth online food delivery operation.

Role Description

  • Meet with new partner restaurants and welcome them on-board
  • Train restaurant staff on using devices and our procedures
  • Provide continuous support to ensure our partners succeed in the following weeks
  • Handle and solve any potential operational issues / requests which our partners may have
  • Follow procedures but not afraid to bring in new ideas for improvement
  • Manage and update inventory record
  • Interact closely with other members / teams in the company (Content, Sales, Operations, Finance etc)
  • Desired Skills and Experience

  • Excellent communication skills with fluency in both English and Cantonese
  • Strong people skills outgoing personality (you must meet our partners and their staff)
  • Ability to travel around the city
  • Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
  • Ability to multi-task in an organized manner in fast-paced working environment
  • Interested in the restaurant business and have some basic knowledge on operational processes in restaurants
  • Enjoy building long-term relationships based on trust and improving the way business is done
  • Fresh graduates are welcome
  • What We Offer

  • Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
  • Work with the best team - foodpanda won the European E-Commerce Award 2014 as best e-commerce start-up in Europe
  • A young, vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Fun and exciting company and team events year-round, complimentary food and drinks in workplace
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