Assistant Wealth Coach Manager - Hang Seng Bank
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Wealth Coach Manager

Retail Distribution - Wealth Sales Distribution Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers.

With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high caliber professionals to join our Wealth Sales Distribution Department as Assistant Wealth Coach Manager.

Principal responsibilities :

Assist the wealth coach in building a sustainable sales force and significantly improve financial planning and wealth management solutions

Assist in designing performance MIs, analyzing customer feedback, and to drive the development of newly hired and core contributors

Proactively assist in implementing advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place

Ensure all processes and procedures are accurate and in accordance with Bank policy standards and regulatory requirements

Requirements :

  • University degree in Business Administration or a related discipline
  • Minimum 3 years' banking experience
  • Strong self-motivation, with ability to work independently and under pressure
  • Good analytical, interpersonal and communication skills
  • Good knowledge of application software including MS Excel and PowerPoint
  • Good command of spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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