Donor Services Officer / Assistant Officer - Donor Relations
Tai Kok Tsui, Kowloon, Hong Kong

Job Responsibilities

Position 1 : DS Officer (Field Services)

  • Handling queries / requests from donors by coordinating with overseas offices
  • Supporting donor retention activities
  • Providing administrative support such as taking minutes and filing
  • Supporting corporate events while needed
  • Position 2 : DS Officer (Translations)

  • Reviewing and editing the content and design of annual child reports and other key child correspondences to enhance our reporting services
  • Liaising with overseas offices to clarify project information and child updates
  • Translating reports and correspondences for our Chinese readers
  • Working with the production team to develop project closure reports
  • Preparing written replies to special enquiries from donors.
  • Supporting department and corporate functions while needed.
  • Position 3 : Assistant DS Officer (Translatio ns)

  • Translating correspondences for child sponsors
  • Administering the mass mailing of sponsors' and children's correspondences
  • Checking the quality of children's videos and correspondences
  • Liaising with volunteers and oversee their translation work
  • Providing administrative support to the Departments.
  • Position 1

  • Post-secondary education or above with at least 5 years working experience, preferably in customer services or sales administration with overseas partners / offices
  • Good command in written and spoken English and Chinese
  • Customer-oriented with good communication skills
  • Details-minded, well-organized and able to work independently
  • Analytical, with problem solving skills and PC skills
  • Suitable candidate with less experience will be considered as Assistant Donor Services Officer
  • On renewable contract terms
  • Position 2 & 3

  • Proficiency in written Chinese and English.
  • Self-motivated and well-organized
  • On renewable contract term.
  • Additional for position 2 :

  • University graduate with at least 3 years of working experience in translation or related field, suitable candidate with less experience will be considered as Assistant Donor Services Officer
  • Detail-minded and able to work independently.
  • Additional for position 3 :

  • Tertiary education with 1-3 years of working experience in translation or administration, suitable candidate with more working experience will be considered as Donor Services Officer.
  • Meticulous and good communication skills.
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