Position 1 : DS Officer (Field Services)
Handling queries / requests from donors by coordinating with overseas offices
Supporting donor retention activities
Providing administrative support such as taking minutes and filing
Supporting corporate events while needed
Position 2 : DS Officer (Translations)
Reviewing and editing the content and design of annual child reports and other key child correspondences to enhance our reporting services
Liaising with overseas offices to clarify project information and child updates
Translating reports and correspondences for our Chinese readers
Working with the production team to develop project closure reports
Preparing written replies to special enquiries from donors.
Supporting department and corporate functions while needed.
Position 3 : Assistant DS Officer (Translatio ns)
Translating correspondences for child sponsors
Administering the mass mailing of sponsors' and children's correspondences
Checking the quality of children's videos and correspondences
Liaising with volunteers and oversee their translation work
Providing administrative support to the Departments.
Post-secondary education or above with at least 5 years working experience, preferably in customer services or sales administration with overseas partners / offices
Good command in written and spoken English and Chinese
Customer-oriented with good communication skills
Details-minded, well-organized and able to work independently
Analytical, with problem solving skills and PC skills
Suitable candidate with less experience will be considered as Assistant Donor Services Officer
On renewable contract terms
Position 2 & 3
Proficiency in written Chinese and English.
Self-motivated and well-organized
On renewable contract term.
Additional for position 2 :
University graduate with at least 3 years of working experience in translation or related field, suitable candidate with less experience will be considered as Assistant Donor Services Officer
Detail-minded and able to work independently.
Additional for position 3 :
Tertiary education with 1-3 years of working experience in translation or administration, suitable candidate with more working experience will be considered as Donor Services Officer.
Meticulous and good communication skills.