Lead Digital Analyst - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Lead Digital Analyst.

Principal responsibilities

  • The Lead Digital Analyst is accountable for leading analysis for changes and new features and services that deliver enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking
  • The role requires leadership of detailed analysis to drive out business requirements and translate complex concepts into engaging digital propositions that are aligned to Global Digital strategies
  • Lead Analysts will collaborate with Digital Product Owners and other Digital teams as well as external stakeholders to deliver customer centric journeys, supporting entities globally
  • Leading requirements activity to facilitate elaboration of customer and business user stories. Bridging the gap between small to medium businesses from products, propositions, markets, business and delivery teams
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and
  • functions

  • Collaborating with other Digital teams to deliver more features faster.
  • Leading, supporting and coaching Digital Analysts which may involve line management responsibilities
  • Requirements

  • Very strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion.
  • The ability to quickly understand customer and operational considerations, such as risk

  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Experience of User Centred Design methodology
  • Leadership experience in Scaled Agile, process improvement and LEAN thinking environment
  • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the
  • implications

  • Experience of relevant systems such as JIRA, Confluence, APIs, AEM
  • Ability to lead and influence
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Respectful of different cultures, working with colleagues from across North America, Latin America, Middle East, Asia Pacific and Europe
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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